FAQ
Here you'll find answers to the most common questions about shopping with us. From shipping and returns to product availability and payment options, we’ve got you covered. If you don’t see your question here, feel free to contact our customer support team.
1. What is Kingsbury Marketplace?
Kingsbury Marketplace is a curated online platform offering a diverse range of high-quality products from independent brands, artisans, and trusted retailers — all in one convenient place.
2. How long does shipping take?
Shipping times vary depending on the seller and your location. Most orders are processed within 2-4 business days, with delivery typically taking 3-7 business days. Estimated delivery dates are provided at checkout.
3. Can I return an item if I’m not satisfied?
Yes! We offer a 14-day return policy on most items. Products must be unused and in their original packaging. Please check individual seller return policies as they may vary slightly.
4. How do I contact customer service?
You can reach our support team by clicking the "Contact Us" link at the bottom of the page or by emailing support@kingsburymarketplace.com. We aim to respond within 24 hours.
5. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options depending on your region.
6. Do you ship internationally?
Some sellers offer international shipping. Availability and rates depend on the seller and the destination country. Check the product page for specific shipping options.
7. How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link. You can also log into your account and view tracking information under "My Orders."
8. Are all products sold by Kingsbury Marketplace directly?
No, Kingsbury Marketplace connects customers with a network of trusted independent sellers. Each product page indicates the seller's name and shipping details.